Policies & Compliance
Policies & Governance
The following policies describe how the Elevate for Humanity platform is operated, monitored, and governed.
They outline our service targets, incident response procedures, disaster recovery practices, data retention standards, and security controls in support of partners, agencies, training providers, and other institutional stakeholders.
Platform Operations
Service Level Agreement
Uptime targets and service credits
Incident Response Policy
How we handle security and operational incidents
Disaster Recovery Policy
Business continuity and data recovery procedures
Disaster Recovery Test Report
Latest DR drill results and documentation
Response Time SLA
Support response time commitments
Privacy & Data
Terms & Agreements
Academic Policies
Admissions & Enrollment
Compliance & Governance
Federal Compliance
Federal regulatory compliance
WIOA Policy
Workforce Innovation and Opportunity Act
JRI Policy
Job Ready Indy program policy
SAM.gov Eligibility
Federal contractor registration criteria
Editorial Policy
Standards for content and communications
AI Usage Policy
How we use AI responsibly
Content Policy
Content standards and moderation
Community Guidelines
Community standards
Questions about our policies? Contact us at our contact form
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Questions about our policies? Contact us at our contact form