4-Star Top Job — DWD

IT Help Desk Technician

Troubleshoot hardware, software, and networks. Prepare for CompTIA A+ in 8 weeks and launch your IT career.

8 weeks18–22 hrs/week5 credentialsHybrid

Grant Funding Available

$2,800

self-pay · funding may cover 100%

New Applicant

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Already Enrolled?

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$38,000–$72,000
Typical wage range
160 hrs
Total training hours
5 credentials
Industry recognized
6% (faster than average)
Job growth (2024)
Aligned with:CompTIA A+ CE (220-1101 / 220-1102)WIOA Title IIndiana DWD Next Level Jobs

What You'll Learn

Full curriculum broken down by module. Every topic is covered in class and assessed before you advance.

1

PC Hardware & Assembly

  • ·Motherboards, CPUs, RAM, storage
  • ·Power supplies and peripherals
  • ·BIOS/UEFI configuration
  • ·Component compatibility
2

Operating Systems

  • ·Windows 10/11 installation and configuration
  • ·macOS and Linux basics
  • ·Command-line tools (CMD, PowerShell, Terminal)
  • ·OS troubleshooting
3

Networking

  • ·TCP/IP, DNS, DHCP
  • ·Wireless networking
  • ·Network troubleshooting tools
  • ·VPN and remote access
4

Security

  • ·Malware identification and removal
  • ·Firewall and antivirus configuration
  • ·Physical security and social engineering
  • ·Data backup and recovery
5

Help Desk Operations

  • ·Ticketing systems (ServiceNow, Jira)
  • ·SLA management
  • ·Customer communication
  • ·Escalation procedures

Ready to Start Your IT Help Desk Technician Career?

WIOA and Next Level Jobs funding available for eligible Indiana residents. You must qualify — eligibility is not guaranteed. Self-pay options available.

New ApplicantApply to This ProgramFree to apply · takes 5 min
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Questions? Talk to an Advisor